Do I need to confirm my departure 24 hours before the transfers?

No, Caribe Hot Spot staff has flight tracking and it's always monitoring all information prior your arrival to Cancun or Tulum International Airport. If you have any doubts or want to double check your transfer information you can always contact sales@caribehotspot.com or our phone number +52 (998) 734 8024 and we will gladly assist you.

Frequently Aked Questions (FAQ'S)

How can I book in Caribe Hot Spot?

You can always make your reservation here or if you prefer, we have at your disposal our email sales@caribehotspot.com and our phone number +52 (998) 734 8024 for more information. Our services are open 24 hours a day, 7 days a week.

What if we cannot find our host or driver?

How long does my transfer last from the airport?

To the Hotel Zone in Cancun – 15 to 30 minutes.
To Downtown Cancun / Playa Mujeres / Puerto Juarez – 30 minutes to 40 minutes.
To Puerto Morelos – 40 to 50 minutes.
To Playa Del Carmen – 50 to 60 minutes.
To Puerto Aventuras – 1 to 1.2 hours.
To Akumal / Tulum / Zona Hotelera Tulum (Boca Paila) – 1.5 to 2.5 hours.

Times are estimates, depends on your destination and traffic.

I left my belongings in the vehicle. What can I do?

Please call +52 (998) 734 8024 or email us immediately. Remember that all our drivers provide services for many passengers throughout the day and your belongings can be lost or picked up by a different passenger if not reported immediately. After every service our drivers check the vehicle to make sure you don't forget anything, however, if our driver finds it, we will immediately deliver it to you, in case we find your belongings after leaving you at your destination we will help you find the best way to return your items, you should consider that not all passengers are going to the same destination.

Can our driver take us to a supermarket or restaurant before going to our hotel?

Yes, we are here to please you. Simply add those requests on the comment section in our online booking system or send us an email to sales@caribehotspot.com or contact us requesting the kind of service you need. It is necessary to anticipate the stop to be able to consider the time since we work according to a previous itinerary.

Can I book my transfer in advance?

Yes, you can, and we have all prepayment options available for you. You just need to make your reservation 24 hours prior your selected date. We recommend checking your information before booking to make sure everything is correct and provide a better service for you and your companions!

Can I customize my tour? or transfer

Yes, we offer customizable packages to fit your preferences. Contact us for more details.

Which type of payments does Caribe Hot Spot accept?

We accept all payment methods including Apple Pay, Google Pay, Samsung Pay, PayPal and all credit cards (Visa, Mastercard, America Express, Discover). If you prefer, we also have available the pay upon arrival for all transfers.

Can I change or cancel my transfer reservation?

Yes, you can change it, please note that all modifications must be 72 hours before the transfers. However, cancellation fees may apply. Read our terms and conditions for our cancellation policies.

Where does the driver leave me upon my departure flight?

The driver will leave you at the terminal of your departure flight or the one you instruct the driver

How can I find the driver?

Our staff will be waiting for you at the authorized transportation exit with a sign with your name on it.

How to contact Caribe Hot Spot from the airport?

Verify your order confirmation to obtain the local phone number and toll-free number of our offices and staff in charge.

What happens if my flight is delayed?

All our transfers have flight insurance. That means we will wait for you no matter how long your flight delays.

What happens if my flight arrives early?

Our staff is always monitoring your flight with our flight tracking service to keep an eye on your flight. Even if it arrives earlier or it delays for some reason our staff will be there to assist in any way possible.

Does Caribe Hot Spot have luggage restrictions?

We consider 1 luggage per person, if you have more luggage than usual or travel with luggage that requires extra space, please tell us in advance so we can arrange your transfer.

Can I get a transfer from/to any airport?

At the moment, transfer services are only available at Cancun international Airport and Tulum International Airport.

Does Caribe Hot Spot offers private transfers?

Yes. All our transfers are private, meaning, you can customize your transfer experience adding special requests to make it extra special.

Does the vehicle have air conditioning?

Yes. All our vehicles have air conditioning.

How many seats do your vehicles have?

Our SUV's that can accommodate up to 5 passengers. Vans have accommodation for up to 8 passengers.

Do you provide car seats for children under the age of three?

Yes, all our vehicles have child safety seats. Please request them at the time of making your reservation.

Should I tip the driver? How much should I give?

It's not a mandatory thing to do. If you are satisfied with the driver's service you can tip them, however, depends in each client. Drivers are heavily dependent on tips, but they know they must earn them giving you the best service possible.

Is smoking allowed in your vehicles?

No, we strictly operate a no smoking policy within our vehicles.

Can I drink in your vehicles?

Yes, you can also buy extras like beers before your arrival. We will keep them cool and ready for you!